Iain from Benko provided these instructions to route 02 4311 7130 to the “share” extension (which can be attached to Isaac when he needs to cover calls). The login is here: https://connections.benkophone.com/ username: isaac@makeweb.com.au password:...
Admin Process
Hosting explained
Hosting records = Instructions that connect your domain to your website, email, and services 1. A Record (Address Record)This is the most important one.It says:➡️ “When someone types your domain, go to this server (IP address).” Like telling the postman: “Deliver...
Handling Bounce-Backs to Microsoft Email Addresses
Cause: Microsoft can block the server IP from allowing email hosting clients to send to Microsoft emails like hotmail, outlook, live Objective: Ensure emails from a client’s domain are successfully delivered to Microsoft email accounts when bounce-backs occur....
How to forward email from admin@ inbox to “🛎️Wrike Inbox (wrike@sendweb.net.au)” folder
Purpose: To automatically create a task in wrike with the body of the email in the description so you are not copying and pasting and creating tasks each time a new request comes in from a client. Instructions: Open the email you wish to forward in...
Client Communication List – Website Build
Email 1. Onboard Client (after deposit paid) Purpose: Welcome email & project introduction, share project milestones, Request website content (text, images, brand assets) / Discovery questionnaire / brief collection Example: Subject: Welcome! > Logo files...
Change full hosting to DNS only hosting
I can see that you have started a new order for "DNS Only Hosting". However, it is better to simply change the existing Package. Delete the invoice, unsuspend the current package and change the renewal date to 1st November Download a backup of the WordPress via...
How to set up Mail Filtering for Webmail Emails
https://filter.makeweb.net.au:8006 mwadmin / TrustworthyLlama9284 Ignore the pop up about no valid subscription, "You do not have a valid subscription for this server. etc." Go to Configuration > Mail:Proxy Add the domain to both of these tabs: ("Relay Domains" and...
Send my.makeweb dashboard access instructions to new hosting client
If we set up the client in WHMCS, the client will need to reset their password to gain access to their new dashboard. Hot tip! CC Isaac / sales person in so the client can see this is a legitimate email. With so many spam and scam emails, often clients will hesitate...
Hourly work approval proceedure
Starting March 2023, MakeWeb introduced a new policy for new accounts regarding hourly work. Clients must approve hourly tasks via a provided script, recorded by admins in Wrike. This preemptive measure aims to address client inquiries about task time during invoicing. The policy applies to complex support requests but excludes Gold clients already familiar with MW’s hourly rates.
Emoji for Wrike and Email Tags
Using Emoji as a prefix on tasks and as tags in the admin email inbox allows us to quickly identify the type of task it is. It is particularly useful if you are looking at tasks on a mobile screen. These are not required, but help. Feel free to use them as needed....