As at Feb 2026Implemented by: Mitch & Isaac Applies to: All website builds and redesign projectsPurpose: To provide clarity on what is included post-launch and when billing applies. Grace Period Overview Each website project includes a 45-day post-launch grace...
Support
Benko redirect calls
BenkoPhone Team Attachments Wed, Aug 20, 8:33 PM to me Hey Sonja, The best way to do this is with a share extension. You can now login to the connection portal: https://connections.benkophone.com/ username: isaac@makeweb.com.au password: gY1jH7dJ7rK3hR2uG1tO and...
Support inbox management
Support Ticket Management Procedures Daily Routine Morning: Triage and assign new tickets. Respond that request is in hand. Midday: Respond to high-priority or overdue/aging items. Afternoon: Follow up on pending responses and mark resolved tickets. Set Clear...